From: Julia Maxton [info@smrcoc.ccsend.com] on behalf of Julia Maxton [hschreck@primedayton.com]

Sent: Thursday, June 30, 2011 10:36 AM

To: memberservices@smrcoc.org

Subject: The Business Advisor - July 2011

Attachments: _Certification_.txt

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SMRCOC Is Your Chamber Resource and Your Business Source.

July 2011

MY SIDE OF THE CONVERSATION

When the May 25^th "storm of storms" hit, little did I know what a huge rollout for our Customer Service Promise it would become!

The next morning after the storm when daylight showed us the destruction, we all became customers in need; asking for service, repair help and attention. Wasn't it interesting to see who was able to provide service and assistance in these unusual circumstances?!

Yes, I learned patience while I waited my turn with insurance, roof and contract repair people. But I also, awarded my repair contracts to the most professional and service minded vendors.

Over 30 uninvited roofers came to my door, vagrant storm chasers, annoying or shady looking people from out of town all trying for the opportunity to fast talk and short change me out of my insurance dollars. What an experience it was!

Lesson to pass on ----- the winners in this chaos were the businesses with excellent reputations, great customer service, and with a professional game plan to fulfill their promise.

Would your business fill this bill? Better check and see and be prepared!

Julia Maxton

President

Wear the Promise

The South Metro Regional Chamber of Commerce is pleased to announce it's innovative

"Customer Service Promise" Campaign.

Available immediately are bright green Customer Service Promise silicone bracelets designed for business's to provide for every employee to wear as a reminder of the #1 business success secret - Customer Service.

Each green bracelet, which is the color of money, comes with a printed copy of the Chamber's Customer Service Promise as well.

President Julia Maxton states, "With a fluid economy, a customer service focus is a sure way to stabilize the bottom line. Every customer is a gift; every return customer is acknowledgment of approval."

This Chamber initiative is highly successful at all levels.

To purchase bracelets for all your employees call: Julia Maxton (937) 433-2032 x 103.

ATTENTION MANAGERS & BUSINESS OWNERS

Customer Service Promise

Please take the time to revisit the customer service skills of your business.

Don't wait for an unpleasant situation with a customer to focus on the daily interactions of your business with your most valued asset - your customers.

Do you practice loyalty programs to encourage return business?

Is your service consistent with your brand message?

Are your employees, clean, neat and appropriately dressed?
Have you really looked at your business's physical, visual, verbal and audio impact, such as noise levels, cleanliness, and attractiveness?
Is your premise barrier free for impaired customers?
Are you easy to locate, park, and enter?
Is your environment inviting and friendly, well lighted and safe?
Do you have "a first impression specialist" designated to greet every newcomer and welcome them into your premise, ie., hostess, receptionist, lead clerk, telephone receptionist?
Are all employees trained to be prompt and pleasant at all times, selling the value of your business a priority, even if you are not present? Do you have neutrals shop your business?
Are your operational and business regulations unrealistic and customer negative, or designed to be sales positive?

I am certain every business can improve in these areas and more. Unfortunately these improvements don't always occur.

Please remember, please implement:

Every business opportunity is a gift; return business is an acknowledgement of approval.

Customer service Bracelets are going fast. Have you purchased yours for all of your employees to wear?! Contact Julia (937) 433-2032 x 103 NOW!!!!!

2011 CALENDAR OF EVENTS - SAVE THESE DATES!*

Metro Breakfast

Champps Americana, 7880 Washington Village Dr.Centerville

Fourth Tuesday of each month: July 26, Aug 23, Sept 27, Nov 22

7:30-9:00 a.m.

$12.00 per person/members $17.00 per person/ non members

Members / Non Members - $25.00 at door

Features excellent topics and speakers!

Sponsored By: Grandview Hospital, Southview Medical Center, Sycamore Medical Center, McGohan Brabender, Hunter Consulting Co. & Cox Media Group

Women Who Work - Series

Champps Americana, 7880 Washington Village Dr. Centerville

First Wednesday of each month: July 6, Aug 3, Sept 7, Oct 5, Nov 2, Dec7

5:00 - ? p.m.

COD Beverages (happy hour prices) Reservations not necessary

Sponsored By: Champps Americana & Weber Jewelers

Woman Who Work Flyer

SMRCOC & Miami Valley Hospital South presents: Health Works!

One of our best events ever!!!

"Do you have occasional heartburn, or constant acid reflux?

Is it stress, or something more?"

Miami Valley Hospital South, 2400 Miami Valley Dr. Centerville : MVHS Sunroom

Gregory J Beck, M.D., Dayton Gastroenterology, Inc.

Thursday: July 21, Aug 18, Sept 15

11:30 - 1:00 p.m.

Cost: $7.00 (includes Healthy Wrap/ Fruit/ Sun Chips/ Dessert/ Beverage)

Must RSVP by July 19th (937) 433-2032 x200

Health Works Flyer

Economic Development Series

"How to do Business with Wright Patterson AFB"

Mound Advanced Tec Center, 480 Vantage Point Miamisburg

Wednesday, July 13 10:00 a.m.

NO CHARGE EVENT!

Must RSVP 433-2032 x200
Mound Economic Development Flyer

Annual Breakfast & Business Awards

The Gallery at Yankee Trace, 10000 Yankee St Centerville

Wednesday, October 26 7:15 a.m. - 9:00 a.m.

No payment at the door

Sponsored By: Grandview Hospital, Southview Medical Center,

Sycamore Medical Center, McGohan Brabender, Hunter Consulting Co., Cox Media Group & Wright Patt Credit Union

Exploring Ireland Trip (Dublin & Killarney)

8 days ● 8 Meals: 6 Breakfast ● 2 Dinners

Wednesday, November 9-16

Contact: Greg Wingham, Joy Tour & Travel (513) 777-8221

Sponsored By: South Metro Regional Chamber of Commerce

Ireland Flyer

Annual Holiday Feast

Sycamore Creek Country Club 8300 Country Club Lane Springboro

Wednesday, December 14 11:00 a.m. - 1:00 p.m.

NO payment at the door

Sponsored By: Grandview Hospital, Southview Medical Center, Sycamore Medical Center, McGohan Brabender, Hunter Consulting Co. & Cox Media Group

For more information on any event visit www.smrcoc.org

SOUTH METRO CHAMBER 2011 - BUSINESS OPEN HOUSES!

Presented by: Centerville, Miami Township, Miamisburg, Springboro,

Washington Twp., & West Carollton

"We advocate for business needs to assure economic vitality in our region!"

(Adults only, reservations required, guest welcome)

No-charge events

Centerville Coin & Jewelry

Centerville Coin & Jewelry, 38 W Franklin St., Centerville

Thursday, September 22 5:00-7:00 p.m.

Zig Zag Gallary

Zig Zag Gallary, 101 E. Alex Bell Rd., Ste. 172, Centerville

Thursday, November 3 5:00-7:00 p.m.

All no charge events made possible by our supporting cities and townships

Use our convenient reservation line (937) 433-2032 ext 200 for quick registration

AS A COURTESY - RESERVATIONS REQUIRED

*Adults Only*

For more information on the business open houses visit www.smrcoc.org

In This Issue

My Side of the Conversation

Wear the Promise

Customer Service Promise

Calendar of Events 2011

Business Open Houses

Ireland Update

Stay Connected

SMRCOC.org

Voss Auto Network

Visit Voss Auto

Voss Cadillac

Visit Voss Cadillac

Monco
Visit Monco

Prime

Visit Prime

Heart of Centerville
Visit Heart of Centerville

DP&L
Visit DP&L

For more information about

how you can advertise

your business through

this monthy e-newsletter

please contact

memberservices@smrcoc.org or 937 433 2032 ext 102.

*EVENT RESERVATION POLICY

All reservations for Chamber events have a cancellation date, usually one week prior to the event (check our website at www.smrcoc.org or event invitation). This date represents a guarantee from the Chamber to the event facility concerning payment and commitment, no exceptions. Please be responsible and honor that date to assist this office in managing our budget. All event registrations will only be accepted IN ADVANCE by check or credit card. We will not offer payment at the door.

No refunds after cancellation date or 3 days prior including lack of attendance.

Adults only!

Reservations required.