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SMRCOC Is Your Chamber Resource and Your Business Source.   

June 2011

MY SIDE OF THE CONVERSATION  

 

ATTENTION MANAGERS & BUSINESS OWNERS

 

Customer Service Promise

 

Please take the time to revisit your business customer service skills.

 

Don't wait for an unpleasant situation with a customer to focus on your businesses daily interactions with your most valued asset - your customers.

  • Do you practice loyalty programs to encourage return business?
  • Is your service consistent with your brand message?
  • Are your employees, clean, neat and appropriately dressed?
  • Have you really looked at your business's physical, visual, verbal and audio impact, such as noise levels, cleanliness, and attractiveness?
  • Is your premise barrier free for impaired customers?
  • Are you easy to locate, park and enter?
  • Is your environment inviting and friendly, well lighted and safe?
  • Do you have "a first impression specialist" designated to greet every newcomer and welcome them into your premise, ie., hostess, receptionist, lead clerk, telephone receptionist?
  • Are all employees trained to be prompt and pleasant at all times, selling the value of your business a priority, even if you are not present?  Do you have neutrals shop your business for feedback?
  • Are your operational and business regulations unrealistic and customer negative, or designed to be sales positive?

I am certain every business can improve in these areas and more.  Unfortunately these improvements don't always occur.

 

Please remember, please implement:

Every business opportunity is a gift; return business is an acknowledgement of approval!

 

Julia Maxton

President

2011 CALENDAR OF EVENTS - SAVE THESE DATES!*  

Metro Breakfast    

Champps Americana, 7880 Washington Village Dr.Centerville

Fourth Tuesday of each month: June 28, July 26, Aug 23, Sept 27, Nov 22

7:30-9:00 a.m.

$12.00 per person/members $17.00 per person/ non members

Members / Non Members - $25.00 at door 

Sponsored By: Grandview Hospital, Southview Medical Center, Sycamore Medical Center,  McGohan Brabender, Hunter Consulting Co. & Cox Media Group 

 

Woman Who Work - Series   

Champps Americana, 7880 Washington Village Dr. Centerville

First Wednesday of each month: June 1, July 6, Aug 3, Sept 7, Oct 5, Nov 2, Dec7 

5:00 - ? p.m.

COD Beverages (happy hour prices) Reservations not necessary

Sponsored By: Champps Americana & Weber Jewelers 

Woman Who Work Flyer 

 

SMRCOC & Miami Valley Hospital South presents: Health Works!

"When Every Second Matters...

Understanding and Recognizing Stroke"  

Miami Valley Hospital South, 2400 Miami Valley Dr. Centerville : MVHS  

Sunroom 

Bryan Ludwig, M.D.

NeuroInterventional Specialists, Inc. - NeuroInterventional Surgery 

Thursday: June 16, July 21, Aug 18, Sept 15  

11:30 - 1:00 p.m.

Cost: $7.00 (includes Healthy Wrap/ Fruit/ Sun Chips/ Dessert/ Beverage)

Must RSVP (937) 433-2032 x200  

Health Works Flyer 

 

"2011" Small Business Protection Series II: "Cyber for Small Business"

Bravo - Dayton Mall, Miamisburg Centerville Road

Presented by Dan O'Callaghan, CISO; Sinclair College 

Tuesday, June 7 Registration 7:30 a.m.  Breakfast Buffet 8:00 a.m. Presentation 8:30 - 10:00 a.m.

$30.00 per person/members and $40.00 per person/ non members

Small Business Protection II Flyer   

 

Women's "Annual" Wine & Cheese Networking Party  

Benham's Grove, 166 N. Main St., Centerville

Tuesday, June 14  5:00 - 7:00 p.m.

Sponsored By: Grandview Hospital, Southview Medical Center,  

Sycamore Medical Center, McGohan Brabender, Hunter Consulting Co., Graceworks Lutheran Services & Cox Media Group

Women's Networking Party Flyer 

 

Annual Breakfast & Business Awards 

The Gallery at Yankee Trace, 10000 Yankee St Centerville 

Wednesday, October 26  7:15 a.m. - 9:00 a.m.

No payment at the door

Sponsored By: Grandview Hospital, Southview Medical Center, Sycamore Medical Center, McGohan Brabender, Hunter Consulting Co., Cox Media Group & Wright Patt Credit Union  

 

Exploring Ireland Trip (Dublin & Killarney)

8 days ● 8 Meals: 6 Breakfast ● 2 Dinners

Wednesday, November 9-16

Contact: Greg Wingham, Joy Tour & Travel (513) 777-8221

Sponsored By: South Metro Regional Chamber of Commerce 

Ireland Flyer 

 

 

Annual Holiday Feast

Sycamore Creek Country Club 8300 Country Club Lane Springboro

Wednesday, December 14 11:00 a.m. - 1:00 p.m.

NO payment at the door

Sponsored By: Grandview Hospital, Southview Medical Center, Sycamore Medical Center, McGohan Brabender, Hunter Consulting Co. & Cox Media Group  

 

For more information on any event visit www.smrcoc.org 

 


SOUTH METRO CHAMBER 2011 - BUSINESS OPEN HOUSES!

Presented by: Centerville, Miami Township, Miamisburg, Springboro,  

Washington Twp., & West Carollton

"We advocate for business needs to assure economic vitality in our region!"

(Adults only, reservations required, guest welcome)

No-charge events 

 

Centerville Coin & Jewelry       

Centerville Coin & Jewelry, 38 W Franklin St., Centerville

Thursday, September 22  5:00-7:00 p.m.

 

Zig Zag Gallary    

Zig Zag Gallary, 101 E. Alex Bell Rd., Ste. 172, Centerville

Thursday, November 3  5:00-7:00 p.m.


All no charge events made possible by our supporting cities and townships

Use our convenient reservation line (937) 433-2032 ext 200 for quick registration

AS A COURTESY - RESERVATIONS REQUIRED

*Adults Only*  

For more information on the business open houses visit www.smrcoc.org

 

For more information on membership and application please visit

http://www.smrcoc.org/join/   

or contact member services at 

memberservices@smrcoc.org  or 937 433 2032 ext 102. 
Wear your Promise!!!

 

We are excited to introduce our SMRCOC Customer Service Promise - a campaign designed to highlight the importance of customer retention to our members!

 

Soon you will be able to purchase inexpensive green (the color of saved money) bracelets for your employees to wear to remind them daily and forever of the importance of customer service.

 

Call Julia and watch our website on announcements for more details!

 

Only at South Metro Chamber of Commerce!

customer service promise image for june 2011 
In This Issue
My Side of the Conversation
Calendar of Events 2011
Business Open Houses
Wear Your Promise
Ireland Update
Stay Connected

SMRCOC.org  

Voss Auto Network
Voss Network Ad Feb 2011
Visit Voss Auto 

Voss Cadillac
Voss Cadillac Ad Feb 2011

 Visit Voss Cadillac 

Monco
Monco Ad Feb 2011 Visit Monco 

Prime
 

Visit Prime 

Heart of Centerville
Heart of Centerville Logo Visit Heart of Centerville 

DP&L
DPL 100years logo Visit DP&L 

For more information about

how you can advertise  

your business through  

this monthy e-newsletter  

please contact

memberservices@smrcoc.org  or 937 433 2032 ext 102. 

 

*EVENT RESERVATION POLICY

All reservations for Chamber events have a cancellation date, usually one week prior to the event (check our website at www.smrcoc.org or event invitation). This date represents a guarantee from the Chamber to the event facility concerning payment and commitment, no exceptions.  Please be responsible and honor that date to assist this office in managing our budget.  All event registrations will only be accepted IN ADVANCE by check or credit card.  We will not offer payment at the door. 

No refunds after cancellation date or 3 days prior including lack of attendance.   

Adults only!   

Reservations required.  

  

EXPLORING IRELAND TRIP

Highlight...Dublin *Killarney * Irish Evening Single Shamrock

8 days ● 8 Meals: 6 Breakfast ● 2 Dinners

Wednesday November 9-16

 

Space is limited and will be handled on a first come, first served basis, so book early!


Contact Greg Wingham at  Joy Tour & Travel  

[(513) 777-8221] for more information.  

 

STAY CONNECTED TO SMRCOC 

On the web at www.smrcoc.org  

 

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This email was sent to memberservices@smrcoc.org by hschreck@primedayton.com |  
South Metro Regional Chamber of Commerce | 7887 Washington Village Drive | Ste 265 | Dayton | OH | 45459